Compliments and complaints
At People Matters we like to know what you think about the work we do with you.
Please tell us if you think something has gone well when you have been with us. You can tell the person you have seen or let us know in the office.
Sometimes you might want to get in touch if something has gone wrong. We want you to do that. We can’t get better at what we do unless we hear from you. If you want to know about how we deal with complaints look at our Complaints Procedure September 2014. You can also look at the Complaints Procedure Easy Read version
This is the form to use to tell us about compliments or complaints compliments and complaints form
You might like to know how we work to make sure the service you get is a good quality. We areregistered and use the Leeds City Council Quality Standards Assessment from Adult Social Services to help make sure we are doing what is expected.
We expect to be inspected by LCC quality document. During July 2015 we were also reassessed by Investors in People who said we met their standards too.soon and will publish our report here when it is available. Not everything in the LCC quality standards applies to us because we don’t do a full supported living service but we do everything that fits. Have a look at the easy read
You can also look at the People matters members guide final This also tells you about how we work. Every member gets a copy to take home.